FREQUENTLY ASKED QUESTIONS
After my booking, I was told that I would be getting a confirmation email but I could not see it anywhere. What should I do?
We would suggest checking your spam/junk folder in your inbox.
Do I get an invoice or a receipt?
You will get another confirmation email after 3-5 business days of booking that includes an invoice for your records as well as any necessary information regarding the Mission Discovery program. Please check you SPAM folder. Call us on 03 9646 4200 if you do not receive it.
What is included in the price?
The price includes the educational 5-day program only. No food is included in the price. Accommodation and travel expenses are also not included. Students and parents will be responsible for any of their accommodation arrangements during the program and students will have to make their way to the program independently.
The last day of the program is a public holiday. Is Mission Discovery running on that day?
If the program is announced during a public holiday, the program will still run on this day regardless.
I am interested in participating in the Mission Discovery program but I am from interstate. When would be the best time to book accommodation?
We would suggest booking in your accommodation as soon as possible to avoid disappointment.
My child’s school got access to a group rate after I have booked. Would I be reimbursed for this?
If your school has acquired a group rate after your booking, you will be reimbursed for the difference between the original rate and the discounted rate. PLease contact us at [email protected] about this process.
Can my child be grouped with his/her friends? If not, what is your basis for grouping?
We will attempt to tend to all requests made but there would be no guarantees. Unless requested, students will be allocated to groups with students from other schools. In general, groups will be based on age groups and we will strive to have equal numbers of males and females in each group.
How many students are there per group?
There are 6-8 students per group.
Who will supervise our children?
There will be a mentor for every two groups that will supervise the students, as well as Latitude Group Travel and ISSET staff. A first aid qualified person will always be in attendance during the program.
Will mentors have a Working with Children Check?
Yes, it is a requirement for all mentors and staff participating in the Mission Discovery program to have a valid Working with Children Check.
What age bracket is the Mission Discovery program catered for?
The Mission Discovery program is designed for students in years 7-10. Depending on the program, there may be room for year 11’s, please enquire.
My child is in Year 7 and I am worried that the program may be too complex for him/her. Is the Mission Discovery program something that my child could take part in?
That should not be a problem as the program is specifically catered for years 7-10. The mentors will guide the students through each exercise in the program. However, the program requires the capacity to work well in a team and to listen to everyone’s point of view. It requires the capacity to sit and listen to some fairly long lectures without disturbing others. It also requires the ability to compromise on a shared idea. If you are comfortable your child can easily do all these things, there should be no problem participating. It is likely Mission Discovery will be an annual program, or every two years, so if you have concerns, your child could participate in the next program.
Can teachers go to the program? Is there a cost associated with this?
Teachers are encouraged to participate at no extra cost. Teachers can opt in to participate as mentors as well
We are a school and we would like to book students in. What is the best way to do this?
Teachers can direct students to book individually on the Mission Discovery program if there are less than 20 students.
If you have 20 or more students, please contact us and we provide you a promo code that will reduce the price to the group rates. Please provide us with a list of the students that are looking to book in and we will update you regarding those who have booked and those who have not.
We are looking to subsidise part of the students’ bookings. Would this be possible?
Yes, this is possible. Please contact us for more information.
My child would need to have a support worker with him. Would I have to pay for an extra booking?
You are welcome to bring a support worker with your child at no extra cost.
Please consider if your child will be able to fully participate in the program, taking into consideration there are long periods of time working in a small group where compromises will have to be made on ideas, and sitting through long lectures without disturbing others.
Does a student require a STEM background to participate in the Mission Discovery program?
A STEM background is not essential to be able to participate in the program, but an interest in Science/Space is certainly helpful. Mission Discovery focuses more on the concepts of teamwork, leadership and creative thinking. Students are encouraged to develop creative confidence by thinking without boundaries and constraints.